RETURN POLICY

3 STEP RETURNS PROCESS

  1. Complete the returns forms detailing your email address, order number which begins with TS, item returned, and reason for return.
  2. If your order didn’t come with a returns form please use the link below to download a form.
  3. Upon receiving your returned package we will action your requested refund or exchange. You will receive either a dispatch confirmation or refund confirmation by email.

RETURN POLICY
If you are not fully happy with the goods you have received, you can return them
to us within 28 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will
not include the cost of the original postage and packaging. We are not able to
refund or exchange items that appear to have been worn, washed, or are not in
original condition.

– Please ensure you enclose a completed return form with your order (if you do not have one, you can download the returns form here).
– Ensure your return is well packaged, and meets all the conditions outlined at the
bottom of this page.
– Returns should be shipped with a service that provides a tracking number and insurance as we are not
responsible for delayed or lost packages. Please use ROYAL MAIL to do so.

– Please make sure that your return has all the relevant information needed, such as your Order number, Name, and the reason for your return.
– Enclose the completed Returns form with your goods, and return to the following address:

TS Returns
PO Box 3371
SOUTH CROYDON
CR2 1PG

Returns Terms and Guidelines
-All returned items must be unworn, unwashed, and complete with original tags and/or
packaging if applicable.
– We are not responsible for the return shipping costs of the items.
– All Items must be in an original, resalable condition.
– Please make sure all returned items are well packaged, so as not to be damaged in the post.
– Please note that due to hygiene reasons, bodysuits, socks, and underwear
cannot be returned if removed from their original packaging.
– If returning footwear, please ensure the box is protected with an outer packaging
layer. The box is part of the product, therefore any damage may result in the return
being refused.
– Please make sure all return packages are sent with a trackable, insured service.
– We cannot take responsibility for items damaged or lost in the return transit.
–  Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.
For All International Returns/Exchanges Please Email – support@essentialsofficia.shop
to arrange the return/exchange of an order. Additional costs may be incurred.
If returning an item from outside the UK, please clearly mark the package
; RETURNED GOODS; to avoid any customs charges. ESSENTIALS is NOT responsible for any return custom charges made.
A refund will be issued back to the original method of payment for the merchandise returned. We require up to 10 business days of receiving the merchandise at the Essentials USA warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. You will receive a notification from us once we have actioned a refund.
You can call us during business hours (Monday – Friday 09:00-16:00 BST Saturday –
Sunday 12:00-16:00 BST)